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Shipping & Returns
Whilst every reasonable effort shall be made to keep any delivery
date, time of delivery shall not be of the essence and we shall not
be liable for any losses, costs, damages or expenses incurred by the
Customer or any other person or company arising directly or indirectly
out of any failure to meet any estimated delivery date.Unless otherwise
agreed we may deliver by installments Should the Customer request
for the delivery to be by instalments a further agreed carriage charge
will be applicable.Failure by the Customer to pay for any installment
or delivery when due shall entitle us to withhold further deliveries
and the Customer shall be liable for any costs incurred by the Supplier
relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and
the Customer shall make all arrangements necessary to take delivery
of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damaged in Transit
As some damage cannot always be identified on delivery, the Customer
must sign the drivers manifest as "unchecked". Should any damage be
identified on opening the package, Cable Access Solutions must be advised within
48 hours of the exact damage. It is imperative that the Customer does
not dispose of any of the packaging, as this will be required to affect
a claim against the carrier. The claim will be handled by Cable Access Solutions,
and an arrangement will be made to collect the damaged goods and replacements
will be sent.We cannot accept any claims for damage if the above time
scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number
of packages that are delivered, the Customer is required to check
that the number of packages delivered equal the number of packages
on the delivery drivers manifest/consignment note. Any shortages must
be noted on the drivers manifest and it is the Customers responsibility
to thereafter notify us within 48 hours of delivery. Should the Customer
be missing an item but has signed for the correct number of packages.
The Customer must notify us within 48 hours of delivery. The Customer
will be requested to provide us with a copy of the invoice as well.
The matter will be investigated and the Customer will be informed
of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods
supplied within 48 hours of delivery. If the items are not as ordered,
the Customer must not open the packaging or use the item. The Customer
will also be required to provide further information on what was received
i.e we may require the part codes and a full description of what has
been received. Should there be any extenuating circumstances that
has prohibited the Customer to remain within the specified time frame,
resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are
notified within 5 days from the expected delivery date. This will
be the date advised on the Customers automated despatch note which
is emailed to the Customer once the items have left our warehouse.We
shall accept no liability for shortages, non-deliveries, incorrect
goods and goods damaged on delivery outside the reported timescales.
Except when extenuating circumstances have prevented notification
within the reported timescale. The extenuating circumstances must
be by mutual agreement.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit
only once the items are returned to us and receipted back into our
stores. If the items are accepted, opened and used the Distance Selling
Regulations will apply. In all instances, goods must be returned as
new, with no blemish, defect or parts missing, neither must the outer
manufacturer packaging show any damage or be defaced in anyway. Should
the items/packaging show any damage or be incomplete and defaced in
any manner a 25% fee will apply, this will automatically be deducted
from the credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return
it within 7 days from receiving the goods for a refund provided it
is in pristine condition in its original box and packaging. The Customer
will be responsible for the safe return of the goods. Goods must be
returned "as new" or in the same condition that they were received
in. There should be no damage, all parts, items should be returned,
all packaging must be included.The Customer cannot return items that
are not under the cover of a Returns Number (RA). The RA request must
be completed online at www.cableaccesssolutions.co.uk. Only once the RA has been
authorised, do we accept that the item(s) may be returned. The RA
number must be clearly marked on the outer packaging only. Any item
returned not under the cover of an RA number will be rejected and
returned to you. We do not refund carriage charges applied to the
initial order and neither do we pay for the cost of returning the
items to us.Adequate packaging must be used to return the goods. Adequate
packaging constitutes that the item is wrapped securely and then placed
inside a box in order for the item to return to us with no internal
or external damage. Items that are not securely wrapped and received,
will be returned in the same manner.We reserve the right to reject
and item(s) that do not meet the criteria laid out above. A restocking
fee of up to 25% of the original invoice value may be levied on item(s)
returned after 7 days of the goods being delivered.
Faulty Goods
A restocking fee of up to 25% is charged on returns, which prove to
be non-defective. It is therefore imperative that you have made contact
with the manufacturer first. The restocking fee is non-negotiable.
In all instances when contacting a Manufacturer you must retain the
reference code that you are given.
Refunds
If for any reason you are issued with a refund, please note the following,
· All refunds will be issued to the same payment method as on the
original order.
· When a refund is processed, you will receive an email notification.
· A refund will usually reach your credit card account within 4 working
days after it being processed, please allow up to 10 working days
for it to be credited. We do however reserve the right to refund you
within 30 days of the return. |
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